Frequently Asked Questions

 

Everything you need to know about renting from Carrusel Party Rentals. Don't see your question here? Contact us or call/text (480)-912-9499 — we're happy to help.

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Booking & Reservations

 

How far in advance should I book?  We recommend booking as early as possible, especially for weekends, holidays, and the busy spring and summer season. Popular dates and equipment book up fast, so the sooner you reserve, the better your selection.

 

How do I make a reservation?  Just request a quote or call/text us with your event date, location, and what you need. We'll confirm availability, lock in your booking, and walk you through the details.

 

Can I make changes to my order after booking?  Yes — we'll do our best to accommodate changes based on availability. Reach out as early as possible so we can adjust your order before your delivery date.

 

Is there a minimum order?  Order minimums can vary by date and location. Contact us with what you're planning and we'll let you know.

 

 

Delivery, Setup & Pickup

 

Do you deliver?  Yes. We deliver throughout Phoenix, Scottsdale, Paradise Valley, and the surrounding Valley. Let us know your location and we'll confirm we serve your area.

 

Is setup included?  Yes. Delivery, professional setup, and pickup are part of our service — our team handles everything so you don't have to lift a thing.

 

How much is delivery?  Delivery fees depend on your location and order size. We'll include the delivery cost in your quote so there are no surprises.

 

When do you deliver and pick up?  We typically deliver before your event start time and pick up afterward. We'll coordinate exact timing with you when you book.

 

Do I need to be home for delivery?  We recommend someone be present so we can confirm placement and walk through setup, but we'll work with you on the details.

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Customer Pickup

 

Where do I pick up my rental? Pickups are at our location: 2601 E Bell Rd #14, Phoenix, AZ. We'll confirm the exact pickup details when you book.

 

What are your pickup and return hours? Pickup and return times are scheduled when you reserve. We'll give you a specific window for both so we're ready when you arrive.

 

Can I pick up any item, or only certain ones? Customer pickup works best for items that are easy to transport and set up yourself — tables, chairs, linens, evaporative coolers, and similar gear. Larger items like big inflatables, water slides, tents, and stages often require our professional delivery and setup for safety and proper installation. Ask us and we'll let you know which of your items are pickup-eligible.

 

Do I save money by picking up instead of having it delivered? Yes — choosing pickup lets you skip the delivery fee. It's a great option if you have a way to transport the equipment and don't mind setting it up yourself.

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What kind of vehicle do I need? It depends on your order. Tables, chairs, and linens may fit in an SUV or truck, while larger orders may need a truck, van, or trailer. Tell us your order and we'll let you know what size vehicle you'll need.

 

Will you help me load and unload? Our team will help you load your equipment at pickup and unload it when you return. We just ask that you come with a vehicle that fits your order and a way to secure it.

 

Do I need to secure or tie down the equipment? Yes. You're responsible for safely securing the equipment in your vehicle for transport, including any straps, tie-downs, or moving blankets needed to prevent damage or injury on the road.

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When do I return the equipment? Your return window is set when you book. Returning on time helps us prepare for the next customer and helps you avoid any late fees.

 

What condition should the equipment be returned in? Please return everything clean and in the same condition you received it. For example, tables and chairs should be wiped down and free of food, tape, and debris, and linens should be free of major spills when possible.

 

What if I return late? Late returns may be subject to an additional charge since they can affect other bookings. We'll go over our return policy with you so you know the timing up front.

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Space, Power & Setup Requirements

 

How much space do I need for an inflatable?  Each inflatable has its own footprint, plus a few feet of clearance on all sides for safe entry and exit. Let us know the unit you're interested in and we'll give you the exact dimensions.

 

What kind of surface do you set up on?  We can typically set up on grass, concrete, asphalt, or pavers. Let us know your surface when booking so we bring the right anchoring equipment.

 

Do inflatables need electricity?  Yes. Inflatables run on a blower that needs a standard power outlet within about 100 feet of the setup area. If power isn't available, ask us about generator options.

 

Can you set up indoors?  Yes, many of our items work indoors as long as there's enough ceiling height and space. Let us know your venue and we'll confirm.

 

 

Payment & Deposits

 

What payment methods do you accept?  We offer flexible payment options. Contact us and we'll walk you through what's available when you book.

 

Do you require a deposit?  A deposit reserves your equipment and date. We'll explain the deposit and balance terms when you confirm your order.

 

When is the balance due?  Final payment terms are confirmed at booking. We'll make sure you know exactly what's due and when before your event.

 

 

Cancellations & Weather

 

What is your cancellation policy? We understand plans change. Our cancellation terms are provided when you book — reach out as early as possible if you need to cancel or reschedule.

 

What happens if it rains or there's bad weather? Safety comes first. For high winds, storms, or unsafe conditions, we'll work with you on rescheduling or next steps. We'll go over our weather policy with you at booking.

 

Can I reschedule my event?  Yes, we'll do our best to move your reservation to a new date based on availability. Contact us as soon as you know your plans have changed.

 

 

Safety & Cleaning

 

Are your inflatables clean and safe?  Absolutely. Every inflatable is cleaned, sanitized, and inspected before each rental for your guests' safety.

 

Are the inflatables anchored?  Yes. All inflatables are properly secured with stakes or sandbags depending on your surface, following safe setup practices.

 

Do you provide supervision?  Our team sets up and tears down, but a responsible adult must supervise the equipment during use. We'll go over basic safety guidelines at delivery.

 

Are there age or weight limits?  Yes, individual units have their own guidelines for age, number of users, and weight. We'll share the rules for your specific rental.

 

 

Damages & Responsibility

 

What if something gets damaged during my rental?  Normal wear is expected and never a problem. For significant damage beyond normal use, we'll go over the terms in your rental agreement so everything is clear up front.

 

What should I do to take care of the equipment? We'll provide simple guidelines at delivery — like keeping food, drinks, and shoes off inflatables — to keep everything in great shape and your guests safe.

 

 

Still Have Questions?

 

We're here to help make your event easy. Contact us or call/text (480)-912-9499 and we'll get you everything you need. Serving Phoenix, Scottsdale, Paradise Valley & the entire Valley.